Datenschutzbestimmungen

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Group Privacy Statement
Updated on 24th May 2018
Janssens immobilier Knight Frank Group Privacy Statement
Information covered by this Statement
This Privacy Statement applies to the use and processing of Personal Information collected and used
by certain members of the Janssens immobilier Knight Frank Group. Information concerning the
make-up of the Janssens immobilier Knight Frank Group can be found here including details of which
those members this statement applies to. For information concerning the collection, use or
processing of Personal Information by any other entities within the Janssens immobilier Knight Frank
Group or any of our affiliates, business partners or suppliers please contact the relevant office
directly.
The phrases “Janssens immobilier Knight Frank group”, “us” or “we” shall, when used herein, mean
those members of the Janssens immobilier Knight Frank Group on behalf of and in respect of whom
this Statement is made.
By using the Janssens immobilier Knight Frank group websites and/or mobile applications or
otherwise providing your Personal Information to Janssens immobilier Knight Frank group, you agree
to the collection, use and sharing of your information in accordance with this Privacy Statement.
Please read this Privacy Statement carefully and contact us if you have any questions at
secure@janssensimmobilier.com
Personal information is information, or any combination of separate pieces of information, that could
be used to identify you.
Should you have any queries in respect of this statement or our use of personal data, please contact
our Data Protection Officer at secure@janssensimmobilier.com
Information Janssens immobilier Knight Franck group collects
We may collect information about you from a variety of sources. This includes information we collect
directly from you; information we collect when you visit our sites, view our online content or use our
mobile applications or other services; and information we collect about you from other sources.
Information we collect directly from you
We collect information directly from you when you choose to participate in our offers and programs,
create an account on our websites or in our mobile applications, call or email us, or otherwise
provide information directly to us. The following are examples of information we may collect directly
from you:
 Name
 Email address
 Postal address
 Username and password
 Telephone and/or fax number
 Date of birth
 Demographic information
 Future communication preferences
 Telephone number and recordings when you call our customer service line
Information we collect when you visit our sites, view our online ads or promotions, or use
our mobile applications or other services
We use cookies and other technologies to collect information when you visit our sites, view our
online advertisements or promotions, or use our mobile applications or other services. The following
are examples of information we may collect with these technologies:
 Information about your device browser and operating system.
 IP address
 Web pages you view
 Links you click
 Janssens immobilier Knight Frank group emails you open
Information collected through Mobile Applications
When you download our mobile applications to your mobile device, we may also collect information
that you provide. We also automatically collect information through our applications.
The following are examples of the types of information we may automatically collect through our
applications:
 Marketing ID or similar identifier
 Information about your devices’ operating system
 Information about the way you use the application
Your Choices about information collection through Mobile Applications
You can opt out of continued information collection by our mobile application by deleting the
application from your device.
Information Janssens immobilier Knight Frank group collects from other sources
We may obtain information about you from other sources, including publicly available sources, such
as the Land Registry, social media platforms or referral agents, etc. Examples of information we may
collect from other sources are:
 Name.
 Postal address.
 Email address.
 Date of birth.
 Income level.
 Publicly observed activities or information made available by you to the public, such as blogs,
videos, internet postings, and user generated content.
How Janssens immobilier Knight Frank group uses this information
We use the information we collect to provide you products, offers and services, to deliver to you
advertisements, offers or other content tailored to your interests, and to conduct other Janssens
immobilier Knight Frank group business operations. The following are examples of how we may use
the information we collect:
 Answer your questions or respond to your requests.
 Develop new products and services.
 Enrol you in contests, programs, or offers that you request.
 Create and manage your account.
 Protect against or identify possible fraudulent transactions.
 Send you email and/or postal messages with information about Janssens immobilier Knight Frank
group brands and other content we think may be of interest to you.
 Telephone you about Janssens immobilier Knight Frank group brands and other content we think
may be of interest to you.
 Develop and provide Marketing tailored to your interests, including interest-based marketing.
 Personalise your experience on our websites by presenting products and information tailored to
you.
 Allow you to participate in social sharing on our websites.
 Analyse the use of, and develop, our products, services and marketing. Enforce our Terms and
Conditions and otherwise manage our business.
Janssens immobilier Knight Frank group will only process your information in pursuance of our
legitimate interest if we receive any requests related to, for example, a product or service, a callback, or specific marketing materials; we will use your personal information to fulfil your request.
Where we need to manage your account and protect you against or identify possible fraudulent
transactions, we will do so in accordance with our legal obligation placed on us under law. We will
seek consent from you if we need to process your data solely identified purposes. To ensure
meaningful consent is obtained from you, Janssens immobilier Knight Frank group will provide you
with reasonable notice ensuring that your consent is provided on an informed basis.
Information sharing
The success of our business depends on your trust, and we do not sell your personal information to
marketers outside of Janssens immobilier Knight Frank group. We share your personal information
within Janssens immobilier Knight Frank group and as described in this statement. We do not share
personal information with marketers outside of Janssens immobilier Knight Frank group unless you
consent to such sharing, or as described within this statement.
Co-promotions with Carefully Selected Business Partners
We from time to time may collect personal and other information for a co-promotion or joint
program with a business partner and share your information with that business partner. For these
programs we will make clear at the point of collection that the information will be shared with
Janssens immobilier Knight Frank group and the participating business partner and ask for your
consent as required by applicable laws.
Third-party service providers
We engage third-party service providers to perform a variety of business operations on our behalf. In
so doing, we may share your Personal Information with them. We provide our service providers with
only the Personal Information they need in order to perform the services we request, and we
contractually require that they protect this information appropriately and not use it for any other
purpose.
For example, we may rely on a 3rd party service provider to:
 Fulfil your service requests and answer your questions.
 Host our sites and deliver our email or other communications.
 Contact contest winners, manage payments or take other actions on our behalf.
 Analyse our data, sometimes combined with data from other sources, to send you
communications.
 Conduct research and analyse data to improve our products, services and sites.
 Perform other services that we request.
Where permitted by law, we combine Personal Information about you that Janssens immobilier
Knight Frank group has collected with Personal Information about you that a business partner has
collected so we can jointly send tailored promotional communications to you. In such instances, our
business partner will not be permitted to use Janssens immobilier Knight Frank group data or the
combined data for its own, independent marketing purposes. Our service provider will only be
allowed to use the combined set of information to send you joint communications that we hope will
be of interest to you. If you prefer not to receive these joint communications, you can always opt out
by following the instructions provided in any such communication or through this Privacy Statement
as indicated above.
Other situations
We may transfer or otherwise process your personal information:
 As part of the sale of Janssens immobilier Knight Frank group brand to another company.
 When we have received your instruction to pass the sale of your property to another agent
 To protect, defend or exercise the rights and property of Janssens immobilier Knight Frank group
(including enforcing our Terms and Conditions).
 When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this
Privacy Statement, unless a longer retention period is required or permitted by law.
Aggregated and non-personal information.
We share aggregated and/or anonymous information that does not identify you for Janssens
immobilier Knight Frank group business purposes. For example, we may disclose the number of
visitors to Janssens immobilier Knight Frank group sites or services. We may also share aggregated
and/or anonymous information with our business partners for their own business purposes.
Your communication options
We give you choices about how we communicate with you.
Email Communications
You can stop receiving promotional email messages from Janssens immobilier Knight Frank group by
following the opt-out instructions provided in any such message you receive.
Postal Mail
You can stop receiving promotional postal mail from Janssens immobilier Knight Frank group by
following the opt-out instructions that may be included within those communications. You can also
stop receiving promotional email or postal communication through this Privacy Statement. Please
click here to select your country and learn how to unsubscribe.
Mobile Text Messages
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt
in). You can stop receiving promotional text messages by following the instructions to opt out
provided within that text messaging program.
Telephone Marketing
We only call you if you explicitly ask us to (you opt in). You can stop receiving telephone marketing
calls by either telling us when we call you, or you can call us or email
secure@janssensimmobilier.com to opt out.
PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal
messages from Janssens immobilier Knight Frank group as practicable. However, we may continue to
send you service-related communications. We may keep information for record keeping to ensure
we fulfil your request not to send particular types of messages.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management
of the personal data we hold about you.
Access
We take steps to keep your personal information accurate. Many Janssens immobilier Knight Frank
group programs provide access to view or update personal information you provided when you
registered online. Check where you registered to learn if you can view or update your information
there by emailing us at secure@janssensimmobilier.com
Data Deletion
You can delete your Janssens immobilier Knight Frank group online account at any time by emailing
us at secure@janssensimmobilier.com This will erase any personal information in your account that
we have about you. And it will mean any data about how you’ve used the online account will be
made anonymous. Deleting your online account won’t delete any data you’ve shared with Janssens
immobilier Knight Frank group for reasons that aren’t connected with your online account. If you
wish us to erase your data which is unconnected with your online account, please contact us as
described below and we will deal with your request as necessary under applicable law.
Other rights
To the extent provided by applicable law, you have the right to request rectification of your personal
data; to obtain restriction of the processing of personal data; to object to the processing of personal
data (including direct marketing) and to data portability. To exercise any of these rights, please
contact us as described below.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that
consent at any time by contacting us as described below. We will cease processing your personal
data as soon as reasonably practicable following our receipt of your withdrawal.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us
as described below. If you consider that we have processed personal data in violation of applicable
law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a
complaint with a supervisory authority (e.g. the Information Commissioner in the UK).
Cookies and Other Technologies
Janssens immobilier Knight Frank group and our third-party service providers use a variety of
technologies to assess how our sites or mobile applications are used, to personalize your experience
and to deliver you marketing, including online content, tailored to your interests. Some technologies
we may use include the following:
Cookies
A cookie is a small file placed on your device when you visit a site that can be understood by the site
that issued the cookie. We use the information collected by cookies to remember who you are to log
you in and your preferences, to provide you advertisements, offers or other content tailored to your
interests and to assess how our sites are used. You can accept or decline cookies through your
browser settings. To learn more, please look at the cookie settings available in your specific web
browser(s). Please note, however, that without cookies you may not be able to use all of the features
of our Sites or other websites and online services. Please click here for a list of all Janssens
immobilier Knight Frank group Cookies.
Other Technologies
In conjunction with gathering information through cookies, web beacons and Javascript, our web
servers may log information such as your device type, operating system type, browser type, domain,
and other system settings, as well as the language your system uses and the country and time zone
where your device is located. We also may record information such as the address of the web page
that referred you to our Sites and the IP address of the device you use to connect to our Sites. We
may log information about your interaction with the Sites, such as which pages you visit. To control
which web servers collect information by automated means, we may place tags on our web pages
called “web beacons,” which are small files that link web pages to particular web servers and their
cookies. We also may send instructions to your device using JavaScript or other computer languages
to gather the sorts of information described above and other details about your interactions with our
Sites.
We may use third-party web analytics services on our Sites, such as those of Google Analytics. These
service providers help us analyse how visitors use the Sites. The information obtained for this
purpose (including your IP address and other information collected by automated means) will be
disclosed to or collected directly by these service providers. To learn more about Google Analytics,
and how to opt out, please email us at secure@janssensimmobilier.com
The providers of third-party plug-ins and widgets on our Sites, such as embedded videos and social
media sharing tools, may use automated means to collect information regarding your use of the Sites
and your interactions with the plug-ins and widgets. We may also receive information you have made
available to those third party services, including the geographic location of your mobile device and
other information about you (such as name, email address, gender, locale, time zone, languages,
social media profile URL, personal website URL, biographical information, birthday, photo, list of
devices, education history, work history, hometown, interests, current city, political views, favourite
athlete and teams, relationship status and information, religion, name of significant other, and
certain security settings information) and your contacts on those services. This information is subject
to the privacy policies or notices of the third party providers of the plug-ins and widgets.
Internet-Based Marketing
You may receive interest-based marketing, offers or other content as you interact with websites or
mobile applications. Interest-based Marketing is online Marketing from Janssens immobilier Knight
Frank group brands and/or from our carefully selected business partners that is tailored to your
interests and sent to your device using a cookie or other identifier assigned to your device. These
cookies or other identifiers are placed in general interest categories that we infer from information
such as:
 The web pages you view and links you click on Janssens immobilier Knight Frank group websites
and other websites you visit.
 Mobile applications you use.
 Janssens immobilier Knight Frank group brand emails you view and links you click in the email.
 Demographic data.
 Offline and online purchase data.
We have designed our interest-based marketing systems to deliver such ads to you based only on
data that does not personally identify you.
We respect your privacy.
You can limit your receipt of interest-based marketing on Janssens immobilier Knight Frank group
websites or in our mobile applications by different means.
Your choices regarding receipt of interest-based Marketing on websites
You can email us at secure@janssensimmobilier.com to choose to opt out from receiving interestbased marketing. Janssens immobilier Knight Frank group will honour that choice.
Your choices regarding receipt of interest-based Marketing in mobile applications
Some newer mobile device operating systems allow you to limit the use of information to deliver
interest-based marketing in mobile applications. You can check the settings on your device for such
options in your devices’ operating system.
Links to Third Party Sites and Social Media
Janssens immobilier Knight Frank group sites may include links to third-party sites. Janssens
immobilier Knight Frank group does not control these thirdparty sites, and we encourage you to read
the privacy statement of every site you visit.
Social Networks and Third-Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin
is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and
send information to the party that provided the plugin, even if you do not click on the plugin. This
information may include your IP address, information about your browser and device, and the
address of the web page you are visiting on our site. Loading, using or clicking the plugins may also
place, read and transmit cookies. These cookies may contain a unique identifier the social network or
third party assigns to you. The loading, functionality and your use of the plugins are governed by the
privacy statement and terms of the party that provided the plugin.
Social Network and Third-Party Login
Our websites may allow you to log in using a social network or other third-party account. An example
of a thirdparty login is “Log in with Facebook.” Logging into one of our sites with your social network
or other thirdparty account may allow us to gather information that you give us permission to access
from that social network or third party. The login feature may also transfer information to the social
network or third party, such as your username and password, to authenticate you. The social
network or third party may also automatically collect information such as your IP address,
information about your browser and device, and the address of the web page you are visiting on our
site. The login feature may also place and read cookies from that third party that may contain a
unique identifier the social network or other third party assigns to you. The functionality of and your
use of the login is governed by the privacy statement and terms of the party that provided the login
functionality.
User Generated Content
Please remember that any information you submit or post as user-generated content to Social Media
sites become public information. You should exercise caution when deciding to disclose your
personal, financial or other information in such submissions or posts. Janssens immobilier Knight
Frank group cannot prevent others from using such information in a manner that may violate this
Privacy Statement, the law, or your personal privacy and safety. Janssens immobilier Knight Frank
group is not responsible for the results of such postings.
Information Security
Janssens immobilier Knight Frank group is committed to keeping personal information secure. We
have implemented technical, administrative and physical procedures designed to protect personal
information from loss, misuse or alteration. We limit access to personal information to those who
have a business need. We keep personal information only for so long as deemed reasonably
necessary.
Data Transfers
We may transfer the personal information we collect about you to recipients in countries other than
the country in which the information originally was collected. Those countries may not have the
same data protection laws as the country in which you initially provided the information. When we
transfer your information to recipients in other countries: (i) we will perform those transfers in
accordance with the requirements of applicable law; and (ii) we will protect the transferred personal
information in accordance with this Privacy Statement.
We have implemented a General Data Transfer Agreement, procedures and controls to help ensure
that personal information is protected no matter what country it is stored in or transferred to. Please
contact our Data Protection Officer by emailing us at secure@janssensimmobilier.com
Children’s privacy
Our Sites are not directed to children under the age of thirteen and we do not knowingly collect
personal information from children under the age of thirteen on our Sites.
Links to other websites and apps
Our Sites may provide links to other websites and apps for your convenience and information. These
websites and apps may operate independently from us. Linked sites and apps may have their own
privacy notices or policies, which we strongly suggest you review. To the extent any linked websites
or apps are not owned or controlled by us, we are not responsible for their content, any use of the
websites or apps, or the privacy practices of the websites or apps.
Updates to our Privacy Statement
We will post changes to this Privacy Statementand indicate the effective date when this Privacy
Statement is updated. If we make any material changes to this Privacy Statement, we will notify you
by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the
changes on this site.
For further information concerning what Personal Data we hold about you, how you can access it and
our use of Personal Data generally, please email us at secure@janssensimmobilier.com
So you’re looking to move? Find out how we use your information.
Why do we collect your data?
All data that we collect and hold about you as an individual (your “Personal Data”), which might
include your name, address, email and telephone number, is held and processed by us in accordance
with the law and in accordance with our Privacy Statement. This means that Janssens immobilier
Knight Frank group will only ever use your Personal Data for the purposes for which it is collected
and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for
longer).
Since you are interested in buying or renting property, we will only use your Personal Data in order to
help you find your desired property (unless you tell us otherwise). We will also ask for your consent
to send you marketing information and inform you about our other services.
Who do we share your data with?
Janssens immobilier Knight Frank group respects your privacy and therefore will never sell your
personal data to anyone for any reason. In fact, there are only three circumstances in which we will
share your Personal Data with third parties, these are:
1. When we are required by law or court order to share your Personal Data, this might include
background checks (such as credit reference checks through agencies) or fulfilling other regulatory
purposes;
2. When you tell us to share your Personal Data or otherwise give us your express consent to share it,
for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or
3. When the nature of the services we are providing to you requires that we share your personal
data, for example, if you want to view property, we will likely have to share your name and details
with the vendor/landlord or building managers.
If ever you want us to, we will promptly provide you with details of exactly who your Personal Data
has been shared with and why.
How do we store your data?
When you provide us with your Personal Data we will process it using our systems, meaning your
details will be inputted into our secure databases. We have security in place to ensure that your data
is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally,
your personal data will only be accessible by those members of our staff that have a need to see your
data (which will depend on the nature of the services we are providing to you).
Are we allowed to do this?
Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we
will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal
obligation”. Further information regarding these terms can be found on our website.
Would you like to know more?
For further information concerning what Personal Data we hold about you, how you can access it and
our use of Personal Data generally, please see our Privacy Statement online at
www.knightfrank.com/legals/privacy-statement or email our Data Protection Officer at
secure@janssensimmobilier.com