General Terms and Cancellation Policy
CHECK-IN / CHECK-OUT
Check-in: 3 PM.We do our best to make your rental available at the earliest and at 6 PM at the latest.
Check-out: 10 AM.You have to leave the apartment at 10 AM at the latest on the day of departure. Unless you have a written consent from the host. Please send over your estimated time of arrival.
DAMAGE DEPOSIT:
An amount may be charged to your credit card as a security deposit. This amount will be released no later than 7 days after your departure. This amount will be released on the day after your departure, reduced by the “cleaning service” fee or any damage caused during your stay.
INVENTORY OF FIXTURES:
Upon arrival, an inventory is available in the rental; it should be checked. In case of dispute, please contact us immediately by email at maison@le-regent.fr. Without any dispute, the inventory will be deemed as compliant and accepted with no reservation.
BOOKING AND PAYMENT:
A deposit of 30% of the amount of the stay is required upon booking, 70% at the latest one month before your arrival. For bookings made less than 30 days before the start of the rental, the customer is required to pay the full rental.
CANCELLATION POLICY
Full refund in the event of cancellation up to 5 days before arrival (booking fee deducted 20 euros).
In the event of cancellation between D-5 and D-2 prior to arrival, a refund of 50% of the total cost of the stay booked (minus 20 euros handling fee).
In the event of cancellation on D-1 or the same day, no refund will be made..
TOWELS AND LINEN:
All household linen is provided: Sheets, Towels and Tea towels. A change of linen during the stay is offered at an additional cost if requested when booking.
CLEANING:
When checking-out, please make sure the rental is not dirty beyond normal use. Dishwasher should be empty; dishes clean and put away; and trashes empty. In case the rental is left as is, a fee of 150€ may be deducted from the amount of your damage deposit.
NON SMOKING POLICY:
Smoking is strictly forbidden in common areas and within the rentals.
INTERNET/WI-FI:
Access to Internet/Wi-Fi is included and complimentary during your stay. La Sarl SIMH will not be liable for any interruption of service caused by the Internet provider or any other cause beyond its control. No refund and no discount will be granted in case of unavailability of the network access.
CANCELLATION CLAUSE:
The concerned apartments hereafter mentioned are exclusively used for vacation rental, as a temporary residence and for lessee’s use. This particular rental is excluded from law n°89-462 from July 6th, 1989.
NON-PAYMENT:
In case of non-payment on the agreed due dates or in case one of the clauses is broken, and 5 working days after a reminder via registered letter with no response, this agreement will be immediately terminated and the lessor is entitled to keep the deposit as first damages, according to article 1590 from the French civil code.
HEATING/AIR CONDITIONING
La Sarl SIMH will not be liable for any dysfunction of air conditioning for any cause outside of its control. No refund or discount will be granted in case of unavailability during the stay.
LIABILITY:
All rentals are controlled and checked by La Sarl SIMH. The advertising descriptions are true to reality and written in good faith. For any complaint, the lessee commits to inform La Sarl SIMH by email within 48hr. The lessee also commits to collaborate with La Sarl SIMH to try to solve the issue. Without any written communication and express consent from La Sarl SIMH, the lessee leaving the rental before the agreed check-out date will lose the right to get a refund for his full stay. Complaints notified after the check-out date will waive the lessee’s right to get a refund. La Sarl SIMH reserves the right to reallocate another rental with similar or higher characteristics. If the lessee refuses the transfer, La Sarl SIMH will refund the amounts already paid, but the lessee will not be entitled to any additional compensation.
MAINTENANCE:
If during the stay, the lessor needs to have someone operate following the lessee’s request (sent by email), like maintenance companies (blocked drains, broken domestic appliances, broken glass…) and if the lessor’s responsibility is cleared, those operations will be charged.
RESPECT AND OTHERS:
The rental is strictly reserved for the lessee and his family.